Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind.

 ~ Dee Hock; former Chairman of VISA

All too often, we receive phone calls and e-mails from disgruntled homeowner association board of directors and rental- property owners that have grown very dissatisfied with the performance of their management companies.  Such directors and owners state that their managing agents fail to return their phone calls or answer their e-mails, or they return them with long delays, and that the managers do not assist the boards or owners to meet the challenges of operating and managing the associations or rental properties.  The directors and owners also maintain that most management companies, especially the large ones, have become complacent to the extent that they display a definite lack of care of and attention to the affairs and wellbeing of the associations and real properties they manage. Most board members and owners concur that the level of customer service and professional commitment of most large, well established property management companies are pronouncedly below par, or, in some cases, almost nonexistent.

The impersonal and indifferent stance of some managing agents towards the properties they manage has created a wall of separation between the interest of the association or property owner and that of the management company. Such companies do not make any effort to further the interest of the associations/real properties they manage; they are only concerned with increasing the bottom line of their income statements—even if such increases are made at the expense of the operating and management efficiency of the associations/real properties they are supposed to guide and protect.

In their search for higher and higher profits, some management companies do not employ enough portfolio managers to provide sufficient service levels: the managers are overburdened by managing more associations/real properties than they are able to properly handle—not enough personnel to take care of business.

Board members/property owners also assert that most management companies manage associations in a rather reactive, instead of a proactive, manner.  Those managers fail to guide the boards/owners through the maze of codes, regulations of the relevant federal, state and local laws and to aid them in avoiding potential operational and managerial errors that are committed daily by untrained volunteer directors and rental property owners.

Tenants/members of associations and rental properties have reported similar problems: the management companies are inattentive and indifferent to the tenants’ and members'' complaints, concerns, and requests, and they offer very low level of customer service.

Learning from the negative experiences to which boards, members, and tenants have been exposed by their management firms, we decided many years ago to be pronouncedly different in our corporate philosophy, management style, and approach to providing our services from most of the management companies.

We make an effort not to except assignments unless we have enough trained and certified managers to successfully carry out such duties.

We manage every association and rental property in a proactive manner by anticipating problems and solving them well before they become apparent to the board of directors or to the property owners.  Our formal training and vast knowledge in association and rental-housing management enables us to see developing and lurking problems that other managing agents may miss, consider unimportant, or just do not care about.

We endeavor to maintain a consistently high level of customer service and performance quality.  High standard of customer service and professionalism are the qualities upon we have been building our business. We do not intend to grow so big that we fail to fully promote and protect the interest of our greatest assets – YOU.

The same general philosophy guides us in our real estate business.  Our fiduciary duty compels us to closely follow the instructions of sellers and buyers and to act in a manner we believe is in the best interest of them.  In short, we look out for their best interest, putting our own personal and business interest behind.  From the beginning to the end of the selling and buying process, we constantly evaluate situations to formulate actions that we know would benefit our clients.

Give Us A Call And Start Enjoying The Benefits Of Our Professional Knowledge & Commitment